Delivery, Exchange & Returns Policy

Delivery

Processing Times

  • Orders are typically processed within 7days
  • Personalised or custom items may take longer; estimated times will be shown at checkout.

Delivery Methods & Costs

  • We ship using trusted UK carriers (Royal Mail, Evri, or similar)/
  • Standard delivery usually takes 3–5 business days after dispatch.
  • Express options may be available please discuss this with me.
  • We’ll notify you if there are unexpected delays.
  • Tracking information will be provided where available.
  • Once delivered, responsibility for the goods passes to you.
  • Please ensure your delivery address is correct; we cannot replace items lost due to incorrect details.

International Shipping

  • At present, we primarily ship within the UK.
  • For international orders, please contact us directly to confirm availability and costs.
  • All digital designs, websites and other non-physical products can be delivered world-wide.

Returns & Exchanges

Eligibility for Returns

  • Items can be returned within 30 days of delivery.
  • Products must be unused, in their original condition, and with all packaging intact.
  • Custom or personalised items may only be returned if faulty or damaged.
  • Please send us an email at enquiries@ljbranding.com with any photos to start your return.
  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.
  • We recommend using a tracked service, as we cannot be responsible for lost parcels.
  • Email us at enquiries@ljbranding.com with your order number and reason for return.
  • We’ll provide instructions and the return address.
  • Send the item back within the 30-day window.

Refunds

  • Once your return is received and inspected, we’ll notify you by email.
  • Approved refunds will be issued to your original payment method within 5–10 business days.
  • Shipping costs are non-refundable unless the item is faulty or incorrect.

Exchanges

  • If you’d like to exchange an item, please contact us first – enquiries@ljbranding.com
  • Exchanges are processed once the original item is returned.

Digital Services

  • All branding, logo, and website design services are delivered digitally. Because these products are created specifically for each client and cannot be “returned,” all digital sales are non‑refundable once work has begun or files have been delivered.
  • If you ever have an issue with your files or need adjustments within the agreed project scope, I’m always happy to help and make sure you receive everything as expected.
  • If you need any help with your return or have any questions please do not hesitate to contact us – enquiries@ljbranding.com.